Security Analyst - Identity Access Management

Smartsheet has an outstanding opportunity for an Analyst with a technical foundation in identity access management. This position will play a crucial role in managing user identities and access rights, enforcing access control policies, and ensuring compliance with security regulations and standards. Your responsibilities will also include conducting access reviews, collaborating with various teams, and presenting IAM metrics to showcase our continuous efforts and progress.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers’ data.  

This position reports to the Sr. Director, Identity Access Management and can be based remotely within Costa Rica or in Smartsheet’s corporate offices in San José.

You Will:

• Partner with both internal and external resources to efficiently conduct and comprehensively document user access reviews, encompassing user accounts, service accounts, and password parameters
• Ensure the punctual delivery of review results to auditors for rigorous testing, demonstrating commitment to regulatory and security compliance.
• Aggregate and present pivotal Identity and Access Management (IAM) Metrics, offering a clear view of ongoing efforts
• Enforce access control policies and procedures to safeguard critical assets.
• Monitor and maintain IAM systems processes and work queues to ensure proper systems function and access request fulfillment.
• Maintain and document knowledge base articles and advise staff on the organization's policies, standards, and procedures relating to information security.
• Collaborate closely with IT and other business teams to enhance provisioning and access management processes, promoting operational efficiency and security.

You Have:

• Associate’s or Bachelor’s degree with specialization in an information technology field or equivalent combination of experience, education, and/or certification preferred. 
• 2+ years experience as an information technology/compliance analyst
• Experience and understanding of identity and access management and correlating concepts, such as Role-based Access Control, user directories, Single Sign-On, privileged access management, and multifactor authentication (MFA). 
• Exceptional attention to detail 
• Excellent written and verbal communication skills 
• Strong interpersonal, analytical, and customer service skills. 
• Knowledge of application programming interface (API) concepts and methods 
• Strong working knowledge of multiple frameworks. (SOC2, NIST, CIS, FEDRAMP, SOX) 
• Working knowledge of privileged user management tools
• General information security certification (e.g., CISSP, GSEC, etc.) 
• Experience with IAM within Okta, Amazon Web Services (AWS), Microsoft Azure and Active Directory

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us! 

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Department

Security

Job Location

San Jose, CR